Today’s roundup focuses on one of the most important aspects of any business, customer service. When it’s good, it’s great; but when it’s bad, it can spell T-R-O-U-B-L-E for your company. Here are five posts looking at the importance of customer service (including its importance in public relations).
Why: Adam Toporek explains why a great product alone can’t make up for below average customer service.Business, Customer Service, Resources, Shonali Burke | Tags: customer service | Comment (1)
Social media platforms will come and go; but I truly believe that if any recent platform has had a dramatic impact on how we communicate, it’s Twitter. And even if it “goes away” at some point, what it’s taught us about two- and multi-way communication, not to mention brevity, is remarkable.
An admitted Twitterholic (or, at least, I used to be… I’m not on the platform that much these days, but it’s still my favorite), here are some fresh takes on Twitter, at least, according to me.
Image: Pasquale D’Silva [Public domain], via Wikimedia Commons
Why: From choosing the correct profile picture to using hashtags correctly, Daniel Sharkov, guest-posting for Jeff Bullas, provides practical advice to gaining more Twitter followers, if that’s what floats your boat.Resources, Shonali Burke, Social Media, Twitter | Tags: twitter tips | Comments (2)
Here at WUL, we’re huge fans of entrepreneurship. So whether you’ve already started your entrepreneurial journey or are considering taking the first step towards starting your own business, I hope you find these five articles – some recent, some not-so-recent but still relevant – inspiring and useful.
Image: Megforce1 (Own work) [Public domain], via Wikimedia Commons
Why: Entrepreneurship can start at any age. Autumn Thompson shares the story of her business savvy eight year old daughter.Business, Career, Resources, Shonali Burke | Tags: tips for entrepreneurs | Comments (3)