Friday Roundup: Customer Service

May 17th, 2013 | Shonali Burke | 1 Comment

Have a Nice Day SignTGIF, everyone!

Today’s roundup focuses on one of the most important aspects of any business, customer service. When it’s good, it’s great; but when it’s bad, it can spell T-R-O-U-B-L-E for your company. Here are five posts looking at the importance of customer service (including its importance in public relations).

Image: larryc (Smile) [CC-BY-2.0], via Wikimedia Commons

1. What You Don’t Want Me Thinking When I Buy From You

Why: Adam Toporek explains why a great product alone can’t make up for below average customer service.

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Thursday Roundup: Twitter Tips

May 16th, 2013 | Shonali Burke | 2 Comments

Twitter FollowerSocial media platforms will come and go; but I truly believe that if any recent platform has had a dramatic impact on how we communicate, it’s Twitter. And even if it “goes away” at some point, what it’s taught us about two- and multi-way communication, not to mention brevity, is remarkable.

An admitted Twitterholic (or, at least, I used to be… I’m not on the platform that much these days, but it’s still my favorite), here are some fresh takes on Twitter, at least, according to me.

Image: Pasquale D’Silva [Public domain], via Wikimedia Commons

1. 6 Tips to Grow Your Twitter Followers

Why: From choosing the correct profile picture to using hashtags correctly, Daniel Sharkov, guest-posting for Jeff Bullas, provides practical advice to gaining more Twitter followers, if that’s what floats your boat.

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Wednesday Roundup: Tips for Entrepreneurs

May 15th, 2013 | Shonali Burke | 3 Comments

Home BusinessHere at WUL, we’re huge fans of entrepreneurship. So whether you’ve already started your entrepreneurial journey or are considering taking the first step towards starting your own business, I hope you find these five articles – some recent, some not-so-recent but still relevant – inspiring and useful.

Image: Megforce1 (Own work) [Public domain], via Wikimedia Commons

1. Tales from the Field: Raising an Entrepreneur

Why: Entrepreneurship can start at any age. Autumn Thompson shares the story of her business savvy eight year old daughter.

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