Of Hard Drives, Hallelujah and Trust
Well, it’s finally done. My old hard drive is dead and I will shortly be giving it a funeral service. But, as they say, it’s an ill wind that blows no one any good.
Let me bring you up to speed.
As you may have followed, I had a bit of a meltdown last week, when my hard drive crashed. Having (stupidly) not backed up my data recently and being between laptops, I was ready to do anything – anything – to get my data back.
When the Geek Squad didn’t come up to snuff, I turned in desperation to Arthur Zilberman of LaptopMD, who was referred to me on Twitter by Janet Falk. Even though Arthur and I are not in the same physical location, I felt comfortable enough with him to ship my drive off to NYC, to see if he could retrieve what I needed.
I heard from him last night.
The bad news: my drive was in the 30-odd-percent of drives he receives that he can’t do anything for.
Filed under Personal, Shonali Burke, Social Media, Twitter | Tags: arthur zilberman, customer service, got trust, hard drive crash, janet falk, laptopmd, Twitter | Comments (6)
