Of Hard Drives, Hallelujah and Trust

June 22nd, 2010 | Shonali Burke | 6 Comments

Well, it’s finally done. My old hard drive is dead and I will shortly be giving it a funeral service. But, as they say, it’s an ill wind that blows no one any good.

Let me bring you up to speed.

As you may have followed, I had a bit of a meltdown last week, when my hard drive crashed. Having (stupidly) not backed up my data recently and being between laptops, I was ready to do anything – anything – to get my data back.

When the Geek Squad didn’t come up to snuff, I turned in desperation to Arthur Zilberman of LaptopMD, who was referred to me on Twitter by Janet Falk. Even though Arthur and I are not in the same physical location, I felt comfortable enough with him to ship my drive off to NYC, to see if he could retrieve what I needed.

I heard from him last night.

The bad news: my drive was in the 30-odd-percent of drives he receives that he can’t do anything for.

Filed under Personal, Shonali Burke, Social Media, Twitter | Tags: arthur zilberman, customer service, got trust, hard drive crash, janet falk, laptopmd, Twitter | Comments (6)

How Did I Land On Elm Street?

June 17th, 2010 | Shonali Burke | 7 Comments

That nightmarish image you see? That’s how I felt last night… though I’m a little better today.

I was having a perfectly good day, chugging along with work, getting ready for the first-ever Women Grow Business Boot Camp, looking forward to today’s #140conf: DC, and maintaining a relatively sunny disposition despite the three-hour power outage we had.

Then, my hard drive crashed.

The laptop hung. I shut it down. When I tried to restart it, it started singing. I kid you not. “Doo-doo-doo-doo… ” I thought there was a bird in my office or inside my computer. Can you picture me whipping my head wildly from side-to-side to find the perpetrator?

Ugh!