Measurement Smarts… Or Mata Hari?

Are we smart about measurement… or unwittingly being Mata Hari?

Image: Bob Bobster, Creative Commons

Yesterday’s #measurePR chat was VERY interesting.

Philip Sheldrake of Influence Crowd was our guest, and we focused on the ethics of measurement; here’s a recent post that tells you how and why he came to be on the show, er, chat.

Before I could get to it, Philip wrote up a great recap of the chat, so I’m not going to try to improve on what’s already excellent.

You can, however, view and/or download the transcript of #measurePR with Philip Sheldrake, if you’d like.

What I couldn’t stop thinking about, after we ended the chat, was how clueless we PR pros are when it comes to actually understanding the motions that lie behind various tracking mechanisms.

As Philip puts it:

“The simple fact is, the vast majority of PR practitioners have next to no idea how the Internet or the Web function (yes, they are different), and therefore have equally little comprehension of how the social monitoring and analytics services they are being sold may compromise their reputation amongst consumers and all stakeholders when, inevitably, the digital shit hits the digital fan.”

The Wall Street Journal did a terrific job recently with a series called “What They Know,” which “documents the new, cutting-edge uses of [this] Internet-tracking technology.”

Even if you’re not a subscriber, you should be able to look at the report online if you follow the link above.

And if you haven’t already read the report, be warned – it might frighten you.

“But we’re not advertisers”

No, we’re not. But what about the solutions we use, that use tracking methodology, to measure the success (or failure) of our outreach and campaigns?

What about when we partner with media outlets for campaign promotions?

What about the nifty plugins we love to play with on our sites and blogs? I have a number of them on here myself, such as the Apture toolbar and the LinkWithin widget.

Yes, I really like what they do for my blog, but what are they doing for/to you?

Do we really know understand they work, other than the pretty charts and graphs that can be served up to us on like a smorgasbord for the metric-addicted?

Image: Richard Hemmer, Creative Commons

Clearly, I’m not intentionally putting anything on here that I think would endanger your privacy.

And I, personally, have never and will never use data collected online to sell you something, or put you on some list that you didn’t opt in for.

I make that clear on my website, but I should check back with my site designer to make sure it’s up to date, and I have to make that clearer on my blog. Two to-dos for me already.

Do we really know?

Are we unknowingly selling our clients or organizations a load of cookie-crap?

And what happens if we are?

And what happens when they find out?

And what… and what… and what?!

Maybe they’re all perfectly innocent. But we should know.

I was so struck by Philip’s thought-provoking writings and the discussion that I chewed up Joe Hackman‘s ear with much of the same shortly after we ended the chat (Joe and I had planned to talk any way, but I bet he didn’t expect this).

As an IT guy-gone-social, he completely got where I was coming from. We didn’t resolve anything, but I expect much more discussion with Joe, Philip and hopefully many others on the topic.

Now, I don’t think all tracking is bad.

But we’ve got to know how it’s being done and whether or not it’s something we’d buy into if the shoe were on the other foot.

If you already know more than I do – and I suspect there are many of you who do – will you share your thoughts and resources below?

More on privacy:

• Privacy subtleties of Gmail, from Brad Templeton (not a brand-new article, but still worth a read)
• Using the Internet safely, from Privacy Rights Clearinghouse

A Dog, A Man And Crocodile Tears

‘Nuff said.

Measuring PR With Jen Zingsheim

Tomorrow Jen Zingsheim of CustomScoop will be gracing #measurePR to chat about all things PR measurement (disclosure, I’m a happy CustomScoop client).

Jen isn’t being featured on the chat because I’m a client; if you’ve been following the chat, either live or through the transcripts, you’ll see this is the first time she’s the featured guest.

I asked if she’d be interested in talking about measurement because I think she’s really smart about it. And because she loves animals and was one of my “let’s find Darby a home through social media” cohorts. And because she plays really good April Fool’s jokes. Yup, I fell hard for that one.

So here are the three questions Jen will be answering on Tuesday:

How do you carve out time to measure, and what gets priority when you’re busy?

How often do you step back and ask what your data means?

How do you wean people off of “old media” metrics like eyeballs & AVE?

I know this isn’t a “bricks-and-mortar” event, but if you think you can join (12-1 pm EDT on Tuesday, May 11), please do “RSVP” here (and thanks, Justin Goldsborough and Heather Whaling for giving me the idea of creating a Facebook event for the chat).

Then just sign on to Twitter shortly before 12 noon ET tomorrow, and follow along and/or participate in the chat using the #measurePR hashtag. You can certainly use Twitter Search, but I find it easier to follow along in Tweetgrid, Tweetchat or by simply opening a dedicated search column in whatever Twitter desktop application you like to use).

Do you have other questions you’d like to ask Jen? Please leave them in the comments below, or email/DM them to me.

See you tomorrow!

Photo © Jen Zingsheim, used with permission.

HAPPO: The Freshman Edition

A couple of months ago, I was part of the HAPPO kickoff team. If you’re new to the concept, HAPPO (Help A PR Pro Out) is “designed to help connect PR job seekers with employers looking for top talent.”

It started as a day, but now it’s much more than that; a hashtag, blog, chat… in short, it aims to be your one-stop shop if you’re a PR pro looking for a job, and an ever-growing community that tries to help you do that.

Image: Marco Vossen, Creative Commons

The second HAPPO day (and yes, you can pun away to your heart’s content, we’ve heard it all) is coming up on April 30, focusing on new and recent graduates. So watch this space on Friday for a guest post from a young lady I met recently at a Towson University career fair – she’s quite terrific.

Coincidentally, I came across Gawker’s post on the (potential) intern from Hell today. After I got up from ROFLMAO’ing, I couldn’t help but recall Bill Sledzik’s excellent post on millennials (and the comments are mind-blowing), as well as Todd Defren’s follow-up riff in his “open letter to millenials” (and there’s a follow-up to that as well here).

Millenials, I’m not here to beat up on you.

I know a ton of you and you are, by and large, absolutely terrific people. However, being at a disadvantage when it comes to the years you’ve spent job-hunting, I think it’s important to reinforce that there’s a lot more to the process than you might think. My friend Mary Barber, also a HAPPO “champion,” wrote a terrific post on this. In particular, she said:

“It is a little concerning to see comments from those wondering why this was just a one- day event, bothered that they didn’t get a job and especially that the champion in their area didn’t find them a job.”

Here’s a news flash: when someone’s taking time out of their day (read: paid work) to help you find a job, it is your responsibility to help them do you a favor. Which means you should be polite, make sure they have all the resources they need, and not expect anything in return.

This “not expecting thing” is particularly important, because it will influence how you interact with them (and possibly other people), which will in turn influence how they respond to you.

It will also save you huge disappointment down the road when things don’t turn out the way you’d like. If you start with no expectations, you have nowhere to go but up. That’s not to say you shouldn’t have hope; but “hope” and “expectations” are two different things.

The thing is, those of us who try to help out – and I don’t mean just the folks involved with HAPPO, but anyone, anywhere who’s offered to help you out at anytime with anything – really do try. But you’ve got to give us the tools to work with. And the right attitude is part and parcel of that.

Get HAPPO-ready

As you gear up for HAPPO Day on Friday, why not go through this checklist of dos and don’ts to make sure you’re positioning yourself as well as you can to get that great PR job?

1. Typo-proof your resumé. You’d be amazed at how many folks don’t do this… or, at least, do it well enough. And if you’re looking for a job in “public relations,” make sure you spell “public” with the “l.” That’s something Spell Check won’t fix for you.

2. Don’t attach your resumé to an introductory email. If someone’s nice enough to make an introduction for you, follow up politely with that new contact and ask them if they’d mind you sending them your resumé. Don’t assume they’ll want it right off the bat. You know what “assume” breaks down to, right? Right.

3. Manage yourself online. If you have online profiles, make sure they’re updated and contain a nice, professional-looking photograph. Clean up your Facebook profile and go through your privacy settings with a fine-tooth comb. And if you’re on Twitter, make sure your profile is unprotected, so that people can see your Twitterstream.

4. Use language, symbols and punctuation wisely. Yes, we use smiley faces (Image: Matthew Juzenas, Creative Commons), acronyms and exclamation points far more liberally than we have before; I do it all the time on Twitter, Facebook, etc. But I don’t use them half as liberally in professional communications; at least not until I’ve established a relationship with someone. When someone’s just getting to know you, a professional demeanor is the best one to project.

5. Don’t ask someone to “feel free” to… pass along your resumé, share jobs with you, or generally promote you until they’ve gotten to know you first. In fact, I’d suggest you drop “feel free” from your vocabulary altogether. It’s superfluous. If someone’s impressed by you, they won’t need the invitation. If they’re not, you’ll probably just irritate them.

6. Follow up, follow up, follow up. You can follow up on leads without being a pest. As Mary says in her post, it takes more than four hours to build a network and find a job (there’s that expectation thing again). But if you’re politely persistent, you’ll have a much better chance of securing informational interviews and, hopefully, a job you’ll look forward to waking up to every day.

Now let’s get ready for HAPPO, or, as Whoopi Goldberg might put it, O HAPPO Day.

What would you add to the checklist? How else can we help younger pros prepare for the workforce? I’m sure there are many more tips we can offer new entrants to our field, so please do share your knowledge.

The Sales Pitch From Hell, And What Sales Can Learn From PR

A couple of months ago I received what has to count as the worst pitch/follow-up to me, to date.

Image: Thomas Hawk, Creative Commons

Surprise surprise, this wasn’t from a “PR person” or “flack;” you know the kind. It was from a sales assistant at a provider of chapter management services, which I was unlucky enough to receive because of my involvement with IABC/DC Metro.

Here’s what happened.

A lady (I’m just going to call her K__) person called me in February to talk about S__ (the company) as a replacement for our current chapter management system. Since I had no idea who she was, and was unfamiliar with her organization, I asked her to email me the relevant information, following which I’d get back to her.

She did as I requested. When I received the information, I circulated it among my board, and was then surprised to find she hadn’t just called me, but several board members, one of whom wondered how she had his work number (my guess was that she probably pulled it off the chapter website). One of them told me he’d do the demo, so I thought, great, that’s it.

Then, she called me again, a few days later.

Was there an introduction, i.e., “I’m K__ of S__ and I spoke to you a few days ago…”?

No. Just, ” “This is so & so” – no affiliation, nothing.

I don’t think I’m in the minority when I say I can’t really remember every single K__ (insert common girl’s name du jour) I come across in the course of my day-to-day work… especially a sales person I’ve never met.

The stated purpose of her call was to tell me I’d get an email from her re: the demo, because the person doing the demo had suggested (according to her) that she email me.

Hmm. OK.

I received this new email – which again she sent to multiple people on our board – and I told everyone else on my board not to worry because we knew who was doing the demo.

Then, I got another email a couple of weeks later… which wasn’t sent just to me, but to several IABC chapter leaders (we were all cc’d, not bcc’d).

Jaw, meet floor.

Image: Clément Seifert, Creative Commons.

That did it. Here’s the email I sent back, without the names (since I, at least, try to care about people’s privacy):

K__,

You’ve emailed and called me so many times about this now, that I have to say this – please stop.

I appreciate you are trying to generate business for S__, but as a seasoned PR professional, I am giving you the following free advice, which you are welcome to take to heart or disregard:

1. With this particular email, you included my email address on a cc list and not a bcc list, which is potentially a privacy violation. That is not a good business practice. It doesn’t matter whether or not everyone copied here is connected to IABC; it is not a good business practice.

2. It is a TERRIBLE idea to email someone, then call to let them know they’ll get an email (as you did with me) and then email to confirm they got an email – or several, because by this time, the person on the receiving end is thoroughly confused. Have you ever read the Bad Pitch Blog? Your job function may be characterized as sales, but sales come from good PR – and this is not good PR.

3. When reaching to [my chapter], it seems you reached to pretty much anyone you could find on our board list, and I know at least one other of our board members was confused, possibly irritated, at receiving the call from you. Never pitch multiple people at the same “outlet” (in this case, organization) at one go. Start with one and if they refer you to someone else, take the direction they give you. Do not try to hit several people at the same time, because all that’s going to happen on the other end is confusion and an irritated President (or, if it were the media, editor/writer).

4. You have already confirmed with me that our chapter’s [relevant board member] is attending one of your presentations – so why on earth was I included on this email? It would point to the fact that you need to “hit” certain people up again without keeping track of your prior communications with them. Again – not a good PR practice (or business practice).

Essentially, you have now turned me off so much to S__, that it’s going to take some amazing cost savings and increased functionality over what we currently use for us to consider you. I will certainly see what [relevant board member] has to say about your service, but after this, please do not pitch us again – if we’re interested, we’ll get back to you.

Let me repeat this: please do not pitch me – or us – again. At least until Dec. 31, 2010, which is when my term as chapter president ends.

Good luck with your work,

Regards,

Not 10 minutes had elapsed, but I got another email from her, this time to the person from our chapter who’s doing the demo and I, to reconfirm the demo.

That one I just let go.

Guess what? They didn’t get our business.

Not only that, but there were several chapter leaders on that cc list who were greatly irritated by her as well and I’m guessing S__ didn’t get their business either.

I didn’t get an apology from her (my email was probably the culprit). What I did get, about a month later, was another pitch from S__, though from a different person.

You can imagine how that went.

Salespeople, listen up.

The folks who write press releases aren’t the only one’s impacting your company’s PR. You do too, sometimes far more directly than they do. And you might want to get some PR 101 lessons from them (and believe me, they do much more than just writing press releases) before blasting emails to anyone you can find online.

I get that you have quotas to meet, and perhaps a portion of your income comes from the sales you generate, and I don’t blame you for trying to bring home the bacon. That’s what all of us do, every single day.

But with every email you write, every phone call you make, you have a choice to start building a relationship bridge with the person on the receiving end… or destroy it before you’re even off the line.

I also understand that perhaps you don’t have the budget for a dedicated PR function. But even if you don’t – no, especially if you don’t – you need to educate your sales force that relationship-building is something you have to be in for the long haul… and treat it as such. There are enough resources you can avail of to educate your team (and if you’re in a pinch, I’ll give you a break on my consulting services, as I’m sure many other PR pros would be happy to do).

And oh, you know those times you mess up (because we all have them)? A short apology goes a long way in mending that broken bridge, assuming, of course, that you’re interested in mending said bridge. If you’re not, no worries. There are plenty of other fish in the sea.

PR and sales are a lot more closely-related than you think they are.

Everyone, not just those in PR, can learn more from:

• Marshall Kirkpatrick on 5 PR Pitches: The Good and The Bad
• The Bad Pitch Blog
• Mark Weiner on the PR-to-Sales Connection

Dilbert on Press Releases

At least I’ve never had to do this.

What Darby Taught Me About PR

It was about a year ago that my husband’s family (and therefore mine) went through the traumatic experience of learning that one of the uncles tragically passed away very suddenly while on vacation abroad.

Dealing with death is never fun.

While the family started coming to terms with their loss, I tried to put my PR background to good use: to find our late uncle’s “orphaned” dog, Darby, a home, using social media.

If you’re just tuning in to the Darby saga, you can catch up on my posts from last year here, here, here, here and here.

One year later, our uncle and his affairs are at rest, and Darby did indeed find a new home. Certainly this was huge for me on a personal level.

On a broader level, though, this entire experience does have some good takeaways (and some reinforcement) that I wanted to share:

1. Social media can be incredibly powerful.

If I hadn’t been blogging and tweeting, and asking others to do so, Megan Drake would never have picked it up for her column, and KOIN-TV wouldn’t have seen Megan’s story and brought Darby into Portland’s homes.

2. Traditional media is far from irrelevant in the 21st century.

No matter how many people were tweeting and re-tweeting about Darby, a traditional TV newscast was the catalyst we needed. If you read my first post on Darby, you’ll remember that was one of things I was hoping for.

3. Online communities can be extremely effective, even if they’re made up of IRL “strangers.” Some of Darby’s most avid fans on Twitter were people I’d never met. It didn’t matter. They cared about her fate, so they acted. The secret is to give them something to care about.

4. If you give people the tools to work with, and ask them to do something, they will.

I could have written my blog, tweeted about Darby and left it at that. I didn’t; I asked everyone I knew to re-tweet, forward emails, joined every relevant online group I could think of (and was even made the owner of one, which threw me a little!) and kept asking people to spread the word. Most importantly, there was a central location – this blog – for folks to get information from and get in touch with me.

5. There’s no substitute for elbow grease.

Yes, SM allows us to communicate instantly. Yes, we have the potential to reach millions of people with a single click. But we still have to write, to call, to reach out and follow up for it to result in something. At least “ordinary people” like us do; and the Seth Godins of the world had to at some point as well (which is how they became the Seth Godins of the world).

What would I have done differently?

Hindsight, as they say, is 20-20. For the most part, I don’t have any regrets about what I did or how I did it. The only question I ask myself is:

Should I have started blogging Darby’s plight earlier?

If you look at the timeline of the Darby posts, the first one ran on May 11, 2009. This was about two weeks after we first heard the news. At the time, I spent the first few days figuring out what paperwork needed to be done in order for me to move ahead with getting Darby adopted, and making/sending a ton of calls and emails.

I don’t regret how I spent this time in the slightest – it was very important that we have our ducks in a row – but I also waited to see whether a few promising leads would work out. They didn’t, which started putting me into panic mode. And that’s when I started blogging, tweeting (including setting up Darby with her own Twitter account), etc.

You could say that this particular rear view mirror is pointless; we found Darby a home and that, at the end of the day, is what mattered. However, if we’d started this cycle of information even a few days earlier, it may have saved us not just time and money, but Darby’s state of mind, which was deteriorating by the day. Fortunately she made it… but what if she hadn’t?

The bottom line

A year later, and even though I have had no contact with her or her new family post-adoption (and believe me, I’ve tried), Darby still reminds me of what powers public relations.

It’s people.

At the end of the day, regardless of whether you’re in B2B or B2C communication (or any other acronym you want to add to the list), you’re dealing with issues, products, services, whatever – that all affect people.

So you must find a way to make what you’re trying to say (your “messages”) relevant to those people (i.e. your “audiences” or “publics”), in order for them to take the actions that will, hopefully, result in you achieving your desired outcomes. You have to do so cohesively and in a timely fashion.

You have to be consistent… and you have to keep going. If a particular tactic isn’t working, you have to try another. And you can only do that if you’re keeping track of your progress. Which means you have to have measurable objectives in mind, which should inform your communications. Which are by, to, for, and of… people.

Funny how public relations works, isn’t it?

Photo of Darby by the brilliant and talented Susan Ragan, used with permission.

From Personal Relations to Public Relations

I had the good fortune to be a presenter at Social Commerce Camp DC in February, thanks to Shashi Bellamkonda and Kikscore. As I was looking through my deck, it occurred to me it would probably make for a good series of posts on PR best practices for small businesses:

Working “The Ant Principle” Of Public Relations

PRs: Are you the Grasshopper or the Ant?

When it comes to creating tales that have a good moral lesson to ‘em, Aesop is a fella that almost immediately comes to mind.  He is credited as authoring such fables as The Lion and The Mouse, The Boy Who Cried Wolf and (drum roll please) The Ant and the Grasshopper (also known as The Grasshopper and the Ant or The Grasshopper and the Ants).

The reason I dig The Grasshopper and The Ant is because it provides a strong message about the value of hard work and preparation.

Image: dierken’s Flickrstream, Creative Commons

If you don’t know it, here’s the Reader’s Digest version:

The story is about a grasshopper that pretty much spends his summer days singing away, while the ant (or ants in some editions) work and toil to store up food for the winter.

When winter comes around, the grasshopper finds himself in a bit of a pickle, dying of hunger. He eventually finds himself going to the ant, begging for food, only to get sent away and chastised for his laziness and lack of foresight.

A little harsh, yes; but one could say he had it coming… which still seems a bit mean. This is why I’m so grateful for Disney providing a much “nicer” version of the tale as a Silly Symphony…

Ahh, yes—there’s big value in that little tale.

Which brings me to this question: why, oh why, do we allow ourselves to act like the grasshopper when it comes to dealing with the press?

While we’re not dealing with the threat of starving to death, the danger of ruining your reputation and company’s brand is very real.

Whether your interview is slated to last 5 minutes or 50, things can go awry in 5 seconds.

This is no exaggeration.

What you may think is a throw-away comment can sink your corporate ship in a jiffy. This is why it will serve you extremely well to be like the ant when it comes to preparing for an interview.

When you have a game plan, it

• Ensures Consistency
• Reminds You About What You Can/Cannot Say
• Limits Surprises – doing your homework better prepares you for different types of “encounters” you may have with the media.

What to plan for:

Type of interview: having an on-camera interview calls for a different kind of game plan than having an interview on the phone.

Know their story angle: among other things, this will give you an idea on the types of questions they may be asking.

Know the Interviewer: if this person is known for getting to the “personality” of a company or digging into the origins of a corporate culture, it will most certainly make you prepare for your time in a different way.

Know the media: because doing an interview for the Financial Times is going to be a little different than having a face-to-face with “Good Morning America.”

While using this “ant principle” may not keep you from messing up an interview or inserting your foot in your mouth, it will give you a level of preparedness – even if your prep time only lasts 5 minutes.  Because, unlike the grasshopper, you will have, at the very least, given yourself a level of comfort …however big or small that may be.

What do you to adhere to this “ant principle” in your work?  How do you keep your “inner grasshopper” at bay?

With more than 14 years of public relations experience, guest contributor Narciso Tovar is president and founder of Big Noise Communications, that runs on Method + Moxie. He lives in Dallas with his wife, Rhonda, and has a strong track record in media communications, both “old” and “new,” with organizations such as Vonage and the Wall Street Journal Online. One of the most energetic voices in social media, you can easily connect with Narciso on Twitter.

Moving from “Buzz” to “Business”: Social Commerce Camp DC Is Coming Up

Why bother with PR?

One of the things that yours truly focuses on in her, er my, “day job” is the business use of public relations – or, in other words, why bother with “PR” if it’s not going to impact business indicators? Far too often, I see and hear people assuming the raison d’être of “PR” is to “create buzz.”

I won’t belabor the point here but in a nutshell, it’s not. Effective PR is designed – and implemented – with a view to helping an organization achieve its business objectives. In other words, it really is about managing the relationships between an organization and its “publics,” and thus impacting the bottom line.

Which is why I’m excited to be a part of Social Commerce Camp DC this weekend (Saturday, Feb. 20); a free educational event that is geared towards small businesses and entrepreneurs who want to grow their businesses and are looking for the tools to get them started.

Now, it’s a half-day event so no, you won’t be writing an encyclopedia on small business after attending, but what you should definitely walk away with is an understanding of how to use “social” to jumpstart your business (or kick it into high gear). And yes, PR is a part of that, and that’s what I’ll be focusing on.

Here’s the agenda

• 8 – 9 am:  Continental breakfast , registration and networking
• 9 – 9:45 am: Social Media 101 for Small Business, with Shashi Bellamkonda , Social Media Swami, Network Solutions
• 10 – 10:45 am: Creating a Killer Social User Experience with your e-Commerce Site, with Steve Fisher, browncoatsmovie.com
• 10.45 – 11.15 am:  Check your Twitter account/ blogging time
• 11:15 am to 12 noon: PR Tips and Best Practices for Small Business – Shonali Burke (me!)

Major props to the sponsors: Mayer Brown, Network Solutions, Kikscore and  MyBusinessAssistant.com.

Will I see you there? Remember, it’s free, so come on out. You can register here.

Image: Daniel Broche, Creative Commons

Cross-posted from Women Grow Business, of which I am editor.

The Scorsese School of PR

I’m delighted that today’s post is a guest feature by Narciso Tovar, who reminds us the silver screen has more than a few lessons for communicators.

Filmmakers come and go – some have the staying power to make a real career out of it, while most fizzle out after a few films.  As a lead player in cinema, until you’ve earned some street cred in the business, studios and executives look for any kind of upward trend in your work – even though you were well-received in your last feature, you could very well tank (hard) in your next flick.

This is why veterans always tell newcomers that you’re only as good as your last picture.

One filmmaker who has earned his stripes (and then some) is Martin Scorsese.  He has not only made a career out his cinematic ventures, Mr. Scorsese has made his name synonymous with brilliant movies.  And even though he’s got some interesting eccentricities like never really wanting to go to Central Park and is listed as one of 50 people barred from entering Tibet, Martin Scorsese can teach us a thing or two in PR.

Martin Scorsese is:

1. A consummate student – his knowledge of films is encyclopedic and his mastery of various techniques is remarkable…the guy served a tour of duty at NYU and taught the likes of Oliver Stone and Spike Lee.  Moreover, Mr. Scorsese’s love of films has led him to establish The Film Foundation to promote the preservation and appreciation of film history.

Regardless where you may be in your career, there is ALWAYS time to learn something new in PR.

Yes, you have to stick to the basic tenets of public relations…and, yes, you have to be a strong writer…but there will always be a new way to skin that communications cat – it’s our job to find out how we can leverage their power for our company / client(s) and be smart about using these tools…wisely.

2. A guy who doesn’t take himself too seriously – how many other film legends can you say would be even open to the idea of being a shark character in an animation film, poke fun at his own eyebrows or take some fun jabs on national TV about his fondness for film reels.

Be it from our clients, bosses, colleagues, whatever – working in PR can be a bit stressful.  There’s a lot to handle and it has to be done in a timely manner – now more than ever.  Who the heck has time to breathe…?…YOU DO.  This is not rocket science and it’s not like we’re working on a cure to end world hunger.

Yes, it’s important, and yes, there is a great deal of value that we bring to the table; but the work we do is not so imperative that you can’t take a break or get some perspective by having a laugh or two at your own expense.

3. Always trying new things in his work – from directing Michael Jackson’s Bad video, to a film like The Age of Innocence and then onto Casino takes a tremendous amount of stretching…not only from the dynamics of the actors he had to work with, but from a storytelling perspective as well.

Hold fast to the tried and true methods of communicating your ideas, both internally and externally; but explore these new social media devices that are well within your reach.  Twitter, YouTube, Facebook, CrowdCampaign – they are easy to use, manageable and effective in communicating your client’s /company’s message.

So go out there and be the ‘Good Fella’ in your PR team.  Keep refining your methods & approach… never get ‘too big for your britches’ and keep yourself in ‘sponge mode’ – there’s always more to do in the Scorsese School of PR.

With more than 14 years of public relations experience, Narciso Tovar is president and founder of Big Noise Communications, that runs on Method + Moxie. He lives in Dallas with his wife, Rhonda, and has a strong track record in media communications, both “old” and “new,” with organizations such as Vonage and the Wall Street Journal Online. One of the most energetic young voices in social media, you can easily connect with Narciso on Twitter.

Announcing #measurepr

I had a terrific time on Twitter today. Sean Williams organized a Twitterchat with Katie Paine and myself as a precursor to our respective visits to IABC/Cleveland, and we had a good old time chatting about measurement, PR, social media and the like.

You can read the entire transcript here, if you’re interested.

I sit in on quite a few chats every now and again and the one topic that always seems to come up is measurement. I figured a regular chat on measurement, especially as it pertains to public relations, might be worth setting up.

So I’ve created the #measurepr hashtag and hope that anyone who’s interested in discussing the ins and outs of PR measurement will join.

For now, we’re going to start with a bi-weekly chat, every other Tuesday from 12 – 1 pm ET. We’ll kick off the first one on February 2, and the esteemed queen of measurement, Katie Paine, will be our featured guest.

Do mark your calendars, and join me. If you have questions on PR measurement (which will encompass both “old” and “new” PR), drop me an email, leave a comment below, or tweet me. I’m looking forward to it!

Image: anion‘s Flickrstream, Creative Commons

The Queen Writes on Measuring Engagement

via kdpaine.blogs.com

I knew there was a reason I hadn’t written what seems to have become the obligatory first post of the New Year (because it invariably deals with resolutions, predictions, motivation, yadda yadda). That reason being I needed something really thoughtful to kick off 2010. And this post on measuring engagement aka relationships from – who else? – the queen of measurement, Katie Paine, is just that.

Thanks for starting off 2010 right, Katie.

Posted via web from simply shonali

3 Reasons Why Being a Volunteer Leader Helps Your Business

One of the great things about joining a professional development organization is that you can get hands-on leadership experience as a volunteer; experience which, they say, will serve you well in your “real” job. Certainly that’s a selling point for such organizations and in the PR/communications field, organizations such as IABC and PRSA thrive on it.

What kind of leadership skills do volunteer leaders actually gain though? And do these skills actually benefit them in their careers, or are they simply good volunteer leaders because of skills they’ve acquired through their day jobs?

At the end of the day, is being a volunteer leader—with all the time it takes—worth it?

I recently started my term as President of IABC/Washington after having previously served on the chapter board as VP, Professional Development, for three years until a couple of years ago. Before moving to the DC area, I served on the board of San Francisco Bay Area Publicity Club and now, in addition to my duties at IABC/Washington, I volunteer on IABC International’s Accreditation Council.

Lessons in leadership

Here are three leadership lessons I continue to learn that have been assets in my own business:

1. “Decision by committee” and “democracy” are two different things.

I’m all for healthy debate and respectful disagreement. Heck, that’s why we have boards—to discuss and debate the pros and cons of decisions that will affect chapter members as a whole and, possibly, be held up by other chapters as precedents or best (or worst) practices.

But if you’re in a leadership position such as president, you’ve got to know when to close that debate and make a decision.

It’s ok if all decisions are not unanimous. That’s why boards have quorum requirements. What’s not ok is to drag on the debate until you’ve practically twisted everyone’s arm to agree with your viewpoint.

Debate the heck out of the issue, get the majority vote, make the decision (setting your ego aside, if you have to) and move on.

2. Boundaries don’t just work, they’re necessary.

It’s easy, as a volunteer, to get sucked into doing things that other board members should be doing, but aren’t, or delay on…because you’re passionate about the organization you’re volunteering with, and want to succeed. “If so-and-so can’t do it, or doesn’t do it, I’ll just do it myself.” That’s all well and good, but you’ll get very tired being Superwoman after a while.

Successful delegation is a critical aspect of successful leadership, management and growth. If you don’t learn to set boundaries on your time and activities, you’ll constantly be at the receiving end of unrealistic expectations and will burn out. So be clear about what you expect and when you expect it, and then—and this is the tough part—let your team work its way through its collective charge. You can’t do everything for everyone all the time and if you do, it’s an indication that your team has some serious weaknesses.

3. Setting benchmarks and measures of success is critical.

I write (you may have to log in to read this op-ed I wrote in PRWeek earlier this year) and present often on measurement in public relations, because that’s my field.

But measurement itself is intrinsic to the success or failure of a business—and it should be at a volunteer level as well.

Passion, by itself, does not make for success. By definition, success implies meeting or exceeding stated goals and objectives. Which means we’ve got to start at the end—what do we want to achieve? Put it in writing, and working towards it will be so much easier. And if you don’t meet your goals, there’s no shame in that. But tracking your progress will at least show you what’s working and what’s not. And when it’s time to pass the torch, the new set of volunteer leaders will be grateful for the lessons you can pass on to them.

It’s quite a ride, this volunteer thing.

It’s exhausting, energizing and exhilarating all at the same time (and I’m sure you could come up with a few choice words yourself). And it’s the very best thing I could have done for myself to grow not just in my profession, but as a leader, manager and now, business owner.

I very much hope it is for you too, and I would love to know what lessons in leadership your volunteerism have taught you.

Would you continue the conversation by leaving a comment so that we can all learn from each other?

This post – with a very few minor differences – is featured today as a guest post on Women Grow Business. Many thanks to Jill Foster for allowing me to cross-post here. And this great image, called “Out in Front,” is from monkeyleader’s Flickrstream (also found by the redoutable Jill).

Holiday Cards, PR and ROI

Heads up: I ramble quite a bit through this post, so if you’re hell-bent on reading it, you might want to settle in with a cup of hot cocoa. On the plus side, there are some pretty pictures involved. Having said that, read on!

It’s two days until Christmas Day (which we do celebrate). Though I still have a lot of festive “stuff” to do, I’m not feeling as manic as I was yesterday.

That’s because I finally got our Christmas holiday cards out yesterday. And they all arrived the same day; because I used Plaxo (of which I’m a premium member, and I have to thank John McCrea for responding almost immediately via Twitter to an issue I had yesterday, which was resolved in record time) to send out customized cards to our family and friends.

Remember When…

I can remember the time when December 22nd would have been unthinkable as an acceptable time frame for a holiday “mailing.” In fact, it wasn’t that long ago that we’d do the holiday card thing the traditional way: via snail mail.

It was certainly fun to design our cards and get them printed (we’d use Ofoto, which is now Kodak Gallery) to order our cards. Then write in each of them (which I think is a must-do if you’re going the traditional route, otherwise it’s like sending a bcc email to people) while trying to avoid carpal tunnel, embark on the inevitable trudge to the post office, buy a gazillion stamps, and get ‘em in the mail. And hope they’d actually arrive in time.

Since we don’t have kids but are “pet parents,”our cards would feature our pets; more specifically, one of our pets – the basset hound, Hank. It’s not that we don’t love our other dogs, but bassets just seem to be made to be cover dogs. Hank died very tragically last year, so 2007 was the last time we actually had a “real” holiday card:

We did adopt another basset, Lola, and I guess were ready to bring back the basset holiday card this year. However, also this year, life “stuff” happened, and it also seemed a good idea to curtail at least some non-essential spending (yes, it’s that whole economy thing).

So all our cards this year are e-cards (we’d started bringing an e-version of our cards into the mix a few years ago, but went 100% electronic this year).

To Mail or Not To Mail?

I was curious as to how my friends and Tweeps were approaching the holidays, so I sent out a Twtpoll asking whether they were doing holiday greetings the traditional way or not:Quite honestly, I expected most of them to say they were going online. But out of the 38 responses to the poll (not to mention a couple of responses on Facebook), the majority WERE going with traditional cards. Here are some of the responses and reasons:

Relationships Rule

You can read all the responses if you click through to the poll. I found it rather heartwarming that in this age of technology, when we have a tendency to bemoan anything that’s not at the speed of mouse, a great many people choose to stick with tradition.

Admittedly, this was not a scientific poll, but I did think it revealed a lot about the importance people attach to relationships and their thoughtfulness about what the recipients would prefer… as well as the fact that many of them made a conscious decision to incur the expense involved in sending traditional cards, which is no small potatoes if you have a large family and extensive business or social networks (I don’t know if that’s going to save the US Postal Service, but that’s another post… or several).

Taking this a step further, this is really good public relations on a micro level, if you think about it. Knowing your audience, how it likes to be communicated with, and then sending the communications that will appeal to them.

What About ROI?

I thought the comment about “ROI” was interesting. How do you measure the ROI of holiday greetings? By how many responses you get to your cards, or cards you receive in return? By how many of the recipients become clients, or brand evangelists? By how much pleasure you derive from them?

From my point of view, I don’t have a quantifiable objective to my holiday greetings – I know, that sounds like heresy coming from an avowed measurement fanatic! I want my friends and colleagues to know I hold the relationships I have with them in high esteem.

So my goal, when I send out greetings, is to do just that – maintain my relationship with treasured friends or business contacts, and move those relationships that are at the acquaintance level up a step or two. It’s one stage in the constant (hopefully mostly upward) spiral of relationships.

And that, in my opinion, is what public relations needs to do, and be. Because business is all – ALL – about relationships.

Which brings me to you.

Even though I might not actually “know” some of you reading this post right now, we do have the beginnings of a relationship by virtue of the fact that you’re reading this. So I hope you’ll enjoy our 2009 holiday greeting, featuring Lola, the Burke Basset during “Snowmageddon” 2009.

Thank you for stopping by, and I’m looking forward to getting to know you better in 2010. Happy holidays!

And before I forget: what do you think about holiday cards, relationships and ROI? I really do want to know what you think about that, so please do share your thoughts in the comments section.

The beautiful image of a vintage Christmas card at the beginning of my post is from karen horton’s Flickrstream.

Lessons Learned From the Obama Campaign

Now that I’ve been back in D.C. for a few weeks after the PRSA 2009 International Conference, I finally find myself sitting down to reflect on a couple of the sessions I attended. This is mostly because I wanted to be able to do so thoughtfully, and not rush through my posts.

The first of these was “President Obama and the Citizens’ Campaign: Lessons Learned,” which was conducted by Mike Smith of Mike Smith Public Affairs. Leave it to a PRSA conference all the way across the country to be the place where Mike and I finally met “in real life (IRL),” even though we both live and work in the D.C. area. Ain’t that somethin’? (By way of disclosure, you should know that Mike’s firm was a sponsor of #shonalitweetup, which was a ton of fun that weekend.)

Since Mike graciously agreed to have his presentation, President Obama and the Citizen’s Campaign, reproduced here, I won’t bore you with a blow-by-blow description. I will tell you that his presentation was standing room only, at least until the latter half of his session. When it came time for the workshop part of his program, he broke us up into four groups to discuss an assigned topic, and report back to the entire room. There was a beeline for the door when he announced this; I kid you not. C’mon, PR peeps, where’s your sense of adventure?!

What was Interesting? Well. . .

• It was interesting learning about Mike’s experience as a citizen journalist during the Obama campaign. There were some great examples about building communities and letting them run (which is a concept that, in my opinion, nonprofits know how to do particularly well).
• Actresses, no matter how well trained they are on messaging, can sometimes let blatant honesty shine through. Mike gave the example of an interview he conducted with Anne Hathaway where she admitted she doesn’t know anything about Service Employees International Union (SEIU).
• One of the most interesting parts of the program was when we were put in breakout groups (I’ll get to that later).

What Public Relations Practitioners Should Take Away:

• It’s about you… but it’s not about you. Focus on brand champions — the bloggers/influencers with the biggest networks that can make an immense difference to your campaigns. Leverage how you network and you can create a movement.
• Understand the media cycle (yes, “MSM” is still important), and realize that when you want to reach a local audience, local news crews and pools — the media locals are consuming — are always going to get preference.
• The old model of messaging was “top down.” Not anymore. Now, to be successful, you have to engage your community.

Breakout Groups:
As I mentioned earlier, Mike divided us into four groups. Each group went into a huddle to discuss a topic, and then reported back to the larger group. In a nutshell, these topics were:

• How do you turn your agency around so that it’s more nimble? Your agency can be nimble at any size as long as you’re bringing all aspects from the company to the table and everyone is represented. Doing this will break down silos, which will make you and your agency more nimble and efficient.
• If you’re doing an interview for CNN, who are you? Remember that it’s not just about you, so find local news hooks and media angles.
• How do you respond to attacks (or public relations Jiu Jitsu)? There’s real potential to use social media in crisis situations. Start with an audit across your different audiences; because once you understand how they use social media, you can make a case to use it. Learn from others’ case studies, and build your “battle plan.” Remember to incorporate social media tactics into your overall crisis plan.
• To tweet or not to tweet? (This was the group I was a part of.) There was much discussion on if and/or when to use “surrogates. While I didn’t necessarily agree with some of the others on “using surrogates when necessary,” I do agree that you need to have transparency at all times. Don’t think that you need to have your CEO tweet if she or he isn’t comfortable with it; as long as there is representation from your organization and it’s transparent, that’s fine.

I think the key point Mike tried to drive home was this: we live in a world that’s changing very rapidly, and the 2008 election showed how the adoption and smart use of new technologies energized a completely new audience. Those of us who are still resisting the adoption of these technologies might find ourselves on par with the dinosaurs. On the other hand, much of what Obama’s campaign did was grounded in Saul Alinsky’s principles of community organizing and the populist movement. So perhaps it would be wise to revisit our history books once in a while.

Marry history with new communication tools, and while you might not be the next president of the United States, you’ll probably pull off a darned good PR campaign.

This post, with extremely minor edits (only in the first sentence), was cross-posted on the PRSA ComPRehension blog. Thank you, PRSA, for being so welcoming to me both as a speaker and blogger in San Diego last year. You rock.

Image: pierrelord

Google on PR

Lee Odden gets complete credit for this post, title and all. I was catching up on my reading when I saw his post on what Google thinks of social media, SEO and advertising. You’ve got to read it, it’s great.

I couldn’t resist experimenting with what Google “thinks” of PR.

And then I tried “public relations.”

Oh well. At least some people are asking why what we do is important. Now we just need to get everyone to believe it.

Grab The Mylanta®

Because you’ll need it after reading this press release from Pepto-Bismol®.

This great photo – just in case my words aren’t enough to convey how I feel – is from ducamendes’ Flickrstream.

Let’s Halloween Up PR

Growing up as a middle-class kid in India, Halloween was fascinating to me. We didn’t really celebrate it there as one does here in the U.S. and other countries (though it might be a different story now, I don’t know). It felt a little forbidden, probably because of its pagan roots, so that was appealing in itself. Over and above that, the idea of dressing up as something completely outlandish that I loved. Probably not surprising when you think of the horrendous school uniforms my friends and I had to wear all the way through high school (and no, I don’t have a photo and if I did, there’s no way in Hades I’d let you see it).

When I moved to the U.S., the first Halloween I marked was in San Francisco. Though you could argue every day is Halloween in SF, I remember my head spinning at the costumes I’d see on the street from 9 to 5′ers all ostensibly going about their daily business in a perfectly nonchalant way.

Even more amazing to me was that businesses weren’t just ok with their employees coming to work in costume, but that they got into the spirit of the day and actively encouraged it. I remember one year I was headed out on a business trip on – you guessed it – Halloween. Somehow getting my boarding pass issued by a witch or warlock made a typically cringe-inducing process fun. The airline staff was even – shock and awe – nice.

“Grownups” don’t go trick-or-treating any more, (at least, most of the grownups I know) but I think we love Halloween because it allows us to go outside the usual perception of ourselves. We can be kooky or dour and behave in a generally uncharacteristic manner for a day – and it’s ok. It lets us communicate a facet of ourselves that others might not generally know about, and often that helps break down barriers, just a little bit.

So the next day, when everything’s back to “normal,” and your co-worker does that annoying thing that irritates you, maybe you remember a completely different side of her because of Halloween merriment, and maybe you don’t react the way you normally would, but take a breath and defuse what’s potentially a workplace conflict. At least, I’d like to think so.

Halloweening Up PR

If public relations is really about relationships with our publics (as I believe it is) wouldn’t it be great if we took that same creativity and generosity of spirit to our work and audiences, co-workers, and clients?

Imagine providing PR counsel that’s measured, thoughtful, fun to plan and implement, gets you excited just thinking about it, out of the proverbial box and that doesn’t jump the proverbial gun. Wow, what a concept (not proverbial, though, hah!).

I know we say this about the holidays, the “Christmas spirit,” blah blah – but really – let’s put some Halloween into our PR.

Take a leaf out of Herman Munster‘s book. I will.

How do you liven up your every day work, yet keep it real? Have you Halloweened it up in a way that makes you a better public relations practitioner? Please share, I’d love to know.

Thank you absentmindedprof for this great photo from your Flickrstream.

Want to Freelance? TwitterSource

I had a lot of fun co-hosting the first #soloPR chat on Twitter today. It was a shame that my co-host, Heather Huhman, was locked out of Twitter for the duration, but pros like Kellye Crane, Jen Wilbur, and many more shared great tips on a career as a freelance PR professional, especially for new/recent grads. That’s right, I put “career” and “freelance” in the same sentence; because it can be a great one.

You can see the entire transcript of today’s chat at the #soloPR What the Hashtag?! page, but here are some gems from today’s chat:

It was great to meet new folks and reconnect with friends like Jennifer Mitchell, a feisty San Diego-based pro. Jen and I agreed to use the term “an agency of one” (which I first heard from her and promptly appropriated – with her permission – for my website earlier this year) on separate coasts. And Shane Kinkennon put me squarely in my place with a beautiful definition of “higher marketing”:

Many thanks to everyone who signed on today. I hope you’ll join the erstwhile Kellye Crane as she moves the #soloPR chat forward every Wednesday, from 1 – 2 pm ET. If today was anything to go by, we just tapped into an amazing resource.

You.

Do you have more tips you’d like to share on a career in freelance PR? Do leave a note in the comments, I’d love to know.

Photo: Photos8.com

Follow Friday: The Graceland Edition

One of the things that struck me about Elvis’ former home on our recent road trip through Tennessee was just how comfortable it looks.

Graceland’s certainly an imposing structure when seen from afar – or even the front. But once you get inside, the rooms aren’t vast and the furniture looks really comfy. It doesn’t look too much like a rock star’s home, unlike some of the mansions you see on Cribs; it looks like a place you’d want to hang out in.

So this week, I’m highlighting five of my Tweeps in the greater marketing communications community who aren’t just rock stars at what they do; but more importantly, they’re good, honest people whom I feel comfortable with.

1. Robin Lane (@robinhlane). I first came in contact with Robin a few years ago while she was still at Vocus, and have been a fan ever since. She’s an amazing PR professional but more than knowing the mechanics of the business inside out, she builds and maintains relationships.

2. Arik Hanson (@arikhanson). Arik and I started “talking” on Twitter, and finally met at BlogPotomac earlier this year. Boy, is he a nice guy! He knows who he is, but he won’t beat you over the head with it. And that’s saying a lot for someone of his caliber and standing in the community.

3. Leigh Fazzina (@leighfazzina). Will you look at this woman’s bio? My god, what a rock star! But what’s even more amazing about Leigh are her energy and generosity of spirit. Just looking at her avatar is a a pick-me-up.

4. Arun Rajagopal (@arun4). I don’t even remember how Arun and I came across each other, but he’s now one of my closest Twitter friends. He’s great at what he does – advertising – but he’s just FUN to talk to. And he cares; you can tell that from the minute you start talking to him.

5. Judy Gombita (@jgombita). As far as rock stars go, Judy’s at the stratospheric level. We could probably take everything the rest of us know and it would fit on her little finger. But the even greater thing about Judy is that she never lets you get lazy. She’ll challenge – and make you think – about everything you think you know.

There are many more Tweeps who give me immense value – these are just five of them. Even if you don’t work in the PR/MarComm areas, I believe you should get to know them. Because they’re like Graceland: imposing but oh so comfortable to be around.

Who’re your “Graceland” tweeps? I’d love to know.

And The Award Goes To…

Seems a day doesn’t go by that I don’t get flooded with invitations to enter award programs, and I’ll bet you suffer the same onslaught. Is it just me, or are there more awards programs, more invitations and more deadlines to deal with these days? Not to mention the fees.

Ribbing aside, each of us has their favorite awards programs – or the ones they’d be thrilled to win. I was curious about this, so I posed the question to communicators (on Twitter, of course), and here’s what I got:

Sean Williams said it was the Institute for Public Relations’ “Golden Ruler” as did Katie Paine (who’s a founding member of IPR’s Measurement Commission; (SNCR, PRWeek and PRNews‘ awards also ranked on Katie’s list). Here are a couple more responses:

Brenda Drake (@brenleigh) elaborated further via email:

Iron Hand, Velvet Glove

My friend Katie Paine, who’s at Bulldog Reporter’s PR Measurement Summit 2009 in New York as I type this (and which I’m not attending), sent me an interesting note via Skype. Apparently the conference notebook contains the following reminder to “Please Use Social Media Courteously during the PR Measurement Summit”:

Social media create powerful opportunities for communicating among a network of colleagues — which can be used constructively but can also lead to awkward and unpleasant consequences when used ill-advisedly. During recent conferences in a variety of industries, for example, participants have provided real time commentaries of the events that have precipitated misunderstandings, embarrassment and even anger. For this reason we offer the following courtesy guidelines for participants in this conference:

1. Avoid participating in social media conversations during presentations. It’s simply impossible to concentrate fully on speakers analyses and advice while participating in online conversations or creating social media commentary.
2. Avoid over-simplifying a speaker’s comments or position in any social media commentary. Most speakers offer a complex and nuanced perspective which cannot fairly be distilled into 140 characters or even 1,400 characters.
3. Keep commentary on a professional level and avoid commentary on personal issues relating to participants.

Again – I’m not at the conference, and typing what Katie sent me as printed in the handbook, so if there are any typos, they’re Katie’s and mine.

I couldn’t help but think, though: for “courtesy guidelines,” aren’t there an awful lot of implied dont’s around?

I have certainly come across speakers who prefer attendees not to tweet (since that’s the most prevalent way of participating in SM at least that I know of) during their presentations. Granted, they spent a lot of time (one would hope) preparing and no one likes to think their audience is not paying attention. But if they’re going to decide for me how much attention I can or cannot pay while attending a presentation – well, I’m going to be thinking of spending my money elsewhere next time around.

Avoid over-simplifying a speaker’s comment? Their “complex and nuanced” perspectives can’t be distilled into “140 or even 1,400 characters”? Good grief. What else do PR practitioners do but distill “complex and nuanced” perspectives into every day speak?

Should commentary be kept to a professional level? Of course it should be. But one would hope the majority of folks who attend such conferences already understand this. It’s called, er, being adult.

I don’t know if Bulldog Reporter provided attendees with a conference hashtag (I assume most attendees are following their guidelines and NOT participating in SM), but surely printing that in the handbook would have been useful as a way to track these conversations and, what’s more, open the door to a whole new potential audience.

I’ve lost track of the number of conferences I was unable to attend but which I was still able to learn from simply by tracking the hashtags. And as far as not being able to pay attention to speakers if we’re using SM: well, we work in PR. Multi-tasking is usually our middle name (or one of them). And most of us are smart enough to stop tweeting or Skype-ing if we’re losing the presentation by doing so.

I threw out a quick poll on Twitter: 1) Do you think conference organizers should dictate SM use (tweets, etc.) during conferences? 2) Would you listen?

Here’s some of what I got back:

I’m sure Bulldog Reporter had the best intentions in mind while drafting its guidelines. I just wish it didn’t come across quite so much as a way to control – or eliminate – the incredibly multidimensional facet that SM can bring to such conferences. Nineteen Eighty-Four was a long time ago.

What do you think?

~Photo: just.Luc

The Ragan Experience

Last week I had the pleasure of presenting, for the first time ever, at Ragan Communications’ 2009 Corporate Communicators Conference in Chicago. As someone who’s wistfully devoured the CCC brochures every year, this was a big thrill for me.

My session on strategic communications planning took place a week ago today; unfortunately I wasn’t able to stay over and attend the “unconference,” so missed meeting many of the wonderful and smart people I’ve gotten to know on Twitter. I did get to meet Amy Mengel (whose Ragan recap is absolutely killer), Ann Marie van den Hurk, APR, and Lee Aase among others, catch up with the lovely Angie Jeffrey, APR, Katie “queen” Paine and the amazing Jim Ylisela, and have a fabulous lunch and walk with the effervescent and super-smart Kate Zimmer (see how happy we are?).

The Skinny on the Presentation

The presentation itself went well (I think); I must admit I was tickled by having to move from a breakout room to the main ballroom in order to accommodate all the attendees. I very much hope it was worth their while.

When I’m asked to make these presentations, I often wonder – as I’m sure all speakers and presenters do – what I can provide to the audience that will be of most value. Or am I going to say the same things everyone else does, but with a slightly different accent?

So Beth Harte’s recent post, “Social Media’s Dirty Little Secret” really resonated with me. If you haven’t read it yet, you should, as well as click through to Dan Keeney’s post to see the video she mentions and read all the comments.

See – I agree with Beth. Social media is nothing new. And I’m going to go one step further and say that 99% of the time, PR is nothing new. Strategic communications is nothing new.

A vast majority of the time, I find the tweets, blogs, LinkedIn questions, yadda yadda, that I follow and read/respond to… nothing new. And that includes the stuff I say.

Before your jaw quite reaches the floor, I think that’s OK.

We’re not – as the rest of the world loves to say about us “PR types,” rocket scientists, tech geniuses or wildly-brilliant theorists. Most of us will probably never rise to the level of a Les Potter or Jim Grunig.

But that’s OK.

Where we add value – I hope – is in reinforcing time-tested communications best practices with practical examples of how we’ve achieved success for our clients or organizations, and showing others how they might adapt those practices for their use. I have to believe that younger professionals in particular derive great value from this.

And perhaps we’re saying it in a new voice, or a new style, that people identify with, and which drives them to adopt the aforesaid practices.

That’s what I hope attendees got out of my presentation which, in a nutshell, tried to reinforce the importance of starting with your end in sight, putting measurable objectives in place, and figuring out your strategy accordingly. (Gosh, where have I heard that before? Here, and here, and here.)

So if you were expecting a flash of brilliance from my presentation, I’m going to apologize in advance for disappointing you.

Now that I’ve gotten that out of the way, here it is.

A special word of thanks to everyone who contributed to the presentation, particularly Lauren Vargas for reviewing it beforehand, and Bryan Person and Jenna Woodul of LiveWorld for a fabulous case study.

The Adam Lambert Litmus Test

Apparently I wasn’t the only one screaming at my television last night.

Why? I’d set my DVR to record “American Idol” (it allows me to skip the commercials), so when I figured enough time had passed in order for me to be able to skip all the ads, I settled in to watch it.

The show ran over. My DVR did not. And I missed watching the one contestant I’d been waiting to see: Adam Lambert.

So what did I do? I logged on to AmericanIdol.com (which is not a site I frequent) to see if the video had been uploaded yet. No. Then I turned to YouTube. Nope.

This morning, as soon as I brought my Washington Post in, I turned immediately to Lisa de Moraes’ TV column to find out what he sang (again, not my typical modus operandi). I can’t remember a time I’ve been so glad she watches so we don’t have to.

Once I knew which song Adam got a standing ovation from Simon Cowell for, I did a quick search for it, and voilà.

Phew. And all before 7:30 a.m. today.

The Adam Lambert Litmus Test

This is not a paean to Adam Lambert. But consider the atypical behavior – for me – that I engaged in, just to see and hear what he did last night. That’s engagement; not with the show, per se, but with what a single contestant brings to it, and which obviously helps the show.

The bottom line for effective PR is that you need to reach your audiences, and engage them enough to inspire behavior that helps achieve your goals. That engagement is what I experienced last night and this morning – and I’m still engaged enough to write about it.

That’s the kind of thing we should be measuring as PR professionals. Forget about clips and impressions (I’m still amazed at how many people focus on them as a sole or primary measure). It’s about engagement.

Does your PR pass the Adam Lambert litmus test?

What do you think? Have you been able to convince your clients and/or organizations to start focusing on outtakes and outcomes, rather than outputs? What’s your litmus test? I’d love to hear from you.

(Photo: Broadwayworld.com)

To ABC or Not, That is the Question

A couple of weeks ago we started talking about accreditation on Twitter (at least, I did). I serve on IABC’s Accreditation Council so, clearly, think it’s a good thing. I was curious about what others thought, so I asked my networks why they had pursued, or were pursuing, accreditation, and what value they derived from it.

What’s the Value of Accreditation?

The response overwhelmed me, not just by how many there were, but by how strongly people feel about accreditation.

There were a few recurring themes: curiosity as to whether one “measured up,” validation of one’s approach to communications, and value in staying involved with process by being a mentor or grader. On LinkedIn, Mary Hills, ABC, who’s director of marketing for the Council said:

And Jason King, ABC, accreditation liaison for IABC/Washington, said:

You can read all the LinkedIn answers here, but I found Maureen Ryan, ABC‘s answer particularly interesting:

Maureen’s accreditation was accepted by two universities in lieu of the GMAT. Bill Spaniel, ABC made good use of it too:

Accreditation v. MBA

So: you’re thinking of getting accredited, but should you be considering an MBA instead? What if you already have one, does accreditation still make sense? Here’s what Dora Smith, currently an accreditation candidate, told me:

Sue Johnston, MBA, ABC said:

The “Official” Accreditation Value Study

A study on the value of accreditation was conducted by L.C. Williams & Associates for IABC late in 2007. I encourage you to read the executive summary, which is extremely interesting; some key findings were:

• Seventy-nine percent of ABC respondents said the designation improves their résumés;
• Sixty percent said it’s given more credibility to their department or organization;
• Eighty percent said it benefits the profession by providing a professional global standard; and
• More than one-half of them (53%) said that since being accredited, they ensure that evaluation, measurement and monitoring are part of their plans.

So far, then, we have increased credibility, greater confidence, more rigorous use of communication best practices and advancing the profession.

Not All Peaches and Cream

Amy Mengel made several points from a different perspective; first, that accreditation is not inexpensive, when you consider the initial cost as well as the cost of maintaining it. She said (via email, and all emphasis is mine):

“I’ve worked in corporate communications for about five and a half years now, so I guess I’m ‘eligible’ to go through the process now if I wanted to. But I’ve never felt like having ABC or APR after my name would help me move up the career ladder or land a better/different job in corporate communications. I got my MBA two years ago (entirely company-funded) and I think that’s been much more relevant and opened more doors for me. I think accreditation would be much more important if I were an independent consultant or ran my own business – or even a member of a smaller PR firm.

If I were to do it, I think my reasons would be purely personal – for the experience and personal knowledge gained from going through the process. If I set out to do it with the expectation that it would get me a better job, a promotion, a pay raise, etc., then I think I would be disappointed. It’s not a credential that most hiring managers in corporate comm roles seem to be  familiar with or understand - it’s not like a CPA for accountants where it’s almost expected that practitioners have it.”

And, finally:

“I’ll also admit that I think a lot of these programs (beyond PR/comm. accreditations) are ‘profit centers’ for organizations… I can still be a good communicator without it, and the variety of designations handed out (IABC, PRSA, AMA, etc.) somewhat diminishes the strength of any one accreditation program.”

Gulp.

My $0.02

I promised Sarah Ann Walters I’d also share my opinion and story, so here they are:

I earned my accreditation four years ago, starting the process just after moving to DC. I did it because I don’t have formal training in PR, and I wanted to know whether my work – which I “thought” was good – really measured up. I attended an accreditation “fun shop” held by Ned Lundquist, ABC (who’s also founder and editor of Ned’s Job of the Week), and since I wasn’t working (I’d just moved to DC, remember?), figured I might as well start on my accreditation.

It took me one and a half years, from application to certificate. I paid for it myself, but it’s one of the best things I’ve ever done. It wasn’t cheap and yes, it was time-consuming. But I grew in confidence and learned a great deal which was reflected in my work, which led to the promotions and pay raises.

It’s one of the reasons I focus so much on smart measurement as an intrinsic part of strategic communications. It has helped define my approach to business communications, and the business of communications. So while accreditation has certainly been a personal achievement for me, it’s one I’ve put to good use for employers and clients, and they’ve appreciated it.

As to hiring managers being unfamiliar with accreditation… well, that’s a little of a chicken and egg situation, isn’t it? Until we, as accredited business communicators, take the time to educate them, why should they care? The Accreditation Chapter Toolkit might have been designed for chapters, but it’s got a wealth of resources we can all adapt and use to grow awareness of accreditation.

Michael Sponhour, ABC, puts it best:

“I find it works in the most simple ways – I have ABC on my business card, websites etc. and it often prompts questions from people who want to know what it is – that allows me to explain about the whole process. People should not expect an earth-shattering change in their professional career, but a greater sense of confidence and new opportunities to tell their stories without resorting to bragging or overbearing self promotion.”

The Last Word: From Shel Holtz, ABC

There are a lot of issues the PR profession faces, and this post certainly isn’t going to get to grips with them all. But one of the most critical issues is our validity as a profession, which Shel Holtz’ recent post on the issue examined extremely well. I’ll give him the last word:

Accreditation, unlike certification, is voluntary, and there are plenty of outstanding, professional PR practitioners who are not accredited. And it’s as likely you’ll find an accredited communicator who behaves badly as you are to find a lawyer who acts less than ethically.

But when faced with two communicators who are unknown to you, but who both seem to be equally capable, you can be more assured that the accredited communicator is going to perform his job based on a thorough understanding of communications’ models and standards because he has gone through a process and judged knowledgeable.

Photo credit: hartlandmartin. My thanks also to everyone who responded to my query, via Twitter, LinkedIn and email, several of whom are quoted in this post. The lack of space that prohibited me from using all your quotes in no way diminishes the value of your responses – thank you again.

What do you think? Is accreditation important to you, or are you curious about it? What else do you want to know? I’d love to have you join the conversation.

Home Is Where The Mouse Is… Maybe

A few days ago, Pew Research’s “Daily Number” was 38%: the percentage of Americans who, having lived in more than one place, don’t consider their current community home. Given that this is a country of immigrants, that isn’t surprising, and a feeling I (a naturalized American of East Indian origin) can relate to.

A couple of days later, we had a friend over for lunch. Canadian-born, he’s worked all over the world, including in several African countries, and now calls Liverpool, U.K., home. At one point he asked, “Where do you feel at home?” Initially, my answer was, “In this country, California” – because that’s where my husband is from, that was my first experience of the U.S., that’s where many of our good friends and family still live.

“Home” Is…

I kept thinking about that question, though. Where does one really feel at home? What is it that defines “home” from “away”? Can one feel at home in several places… or none?

… Where The Heart Is?

Pew’s report answers some of these questions, and the results aren’t surprising:

Among all respondents to the Pew Research Center survey, 57% say they have not lived in the U.S. outside their current state: 37% have never left their hometown and 20% have left their hometown (or native country) but not lived outside their current state.

The Pew survey finds that stayers overwhelmingly say they remain because of family ties and because their hometowns are good places to raise children. Their life circumstances match those explanations. Most stayers say at least half a dozen members of their extended families live within an hour’s drive; for 40%, more than 10 relatives live nearby. A majority of stayers also cite a feeling of belonging as a major reason for staying put.

(Emphasis mine).

Movers are far less likely to cite those kinds of ties. Fewer than four-in-ten say a major reason they moved to their current community has to do with family or child-rearing. Most movers have five or fewer extended-family members living within an hour’s drive of them, and 26% have none. The most popular reason that movers choose a new community, selected by a 44% plurality, is job or business opportunities, according to the Pew survey. About the same share of stayers (40%) cite job or business opportunities as a major reason for staying, but far more stayers choose reasons related to family and friends.

(Again, emphasis mine).

… Or Where The Mouse Is?

Where one feels at home certainly has to do with people and community – a sense of belonging. Which is why, as I continued to think about it, I realized that I feel at home in several places. This is not only due to the people I’ve met and relationships I’ve made, but because I stay connected to them through my mouse.

I keep up with them on Facebook and certainly via e-mail. And increasingly, my online home is Twitter, where I make new connections with fascinating people every day, taking offline relationships online and vice versa. Apparently there are quite a few people around the world who are interested in what I’m thinking about, in 140 characters or less, most of whom I’ve never met “IRL.”

That goes for me too. Because of the engagement I experience online, I’m fairly certain that should I experience another physical move, this community will help me root myself offline, to the point where I begin to feel at home – wherever I may be.

How Is This Relevant to PR?

One of the fundamentals of good PR is knowing your audience. And a key element of that is having an understanding of which media they consume, and which they don’t; where they like to get their information from. In other words – where they feel at home.

The media landscape is changing dramatically; today’s shuttering of the Rocky Mountain News has been drawing national attention. Will other traditional media stalwarts, such as the San Francisco Chronicle, follow suit? We’ll have to wait and see. What we know is that consumers have more choices than ever before, and the media outlets they call home – both traditional and “new” – are growing exponentially.

Let’s forget about the media for a second.

Consider the data from Pew’s Internet & American Life Project December 2008 survey:

Over half of the adult internet population is between 18 and 44 years old. But larger percentages of older generations are online now than in the past, and they are doing more activities online, according to surveys taken from 2006-2008.

Contrary to the image of Generation Y as the “Net Generation,” internet users in their 20s do not dominate every aspect of online life. Generation X is the most likely group to bank, shop, and look for health information online. Boomers are just as likely as Generation Y to make travel reservations online. And even Silent Generation internet users are competitive when it comes to email (although teens might point out that this is proof that email is for old people).

The Bottom Line

You may be an excellent PR professional who is not a Twitter devotee, Facebook junkie, or a fan of the countless online mechanisms that, for want of a better term, we call social media tools; and you are perfectly within your rights to remain so.

But as Internet users increasingly span generations, as millenials grow into their roles as business leaders and decision makers, I suspect you might be doing your employers or clients – and most of all yourself – a disservice if you don’t at least familiarize yourself with the online channels that help people meet, talk, work and grow – and where they feel at home.

Maybe, just maybe, home is where the mouse is.

What do you think? Where do you feel at home? Please share your thoughts and perspectives; I’d love to hear them.

Images: Pew Research Center

Recruiters: PR Also Means “People Relations”

Yesterday I received one of the most unusual calls in recent memory. It was from a recruiter with Profiles, who’d presented me for a position here in DC several months ago. Times are bad, hiring is slow; still, the process with this particular position has been dragging on for several months now.

When my path first crossed that of this recruiter, I made it clear to her that I didn’t expect her to “get me” this job; but what I did ask for was for whatever the final decision was to be communicated to me. I’ve encountered some recruiters who don’t do that, and there is nothing more off-putting than not knowing where you stand. As Rachel a.k.a. Jennifer Aniston said, “That, my friend, is what they call ‘closure’.”

Well, this recruiter walks the talk. While I have no idea whether we’re anywhere near the finish line, she has consistently kept in touch with me to try to keep me engaged. She follows up regularly with the hiring organization, and lets me know what their response has been. And when they do make their final decision, I know she will communicate it – whatever it is – to me.

For someone who’s not working for me, as Lindsay Olson explains in this excellent post, I call that pretty good “people relations.” Good people relations is something that not just PR professionals, but everyone, should aspire to – including recruiters.

Recruiter Horror Stories

We’ve all heard the horror stories about job candidates. Ad nauseam, I might add. But what about the recruiter horror stories?

Apparently there are quite a few, as my Twitter network told me:

Jason Buck “had an ‘interesting’ experience at temp agency party, where one very drunk recruiter told me exactly what she wanted from me, in earshot of all… I won a bottle of champagne at the next party for being ‘the most adaptable temp.’ ”

Another (whose identity is concealed on request) had this experience:

1. Brought me in to interview in October – seemed positive
2. Sent writing sample, never heard back
3. The main recruiter left – still hadn’t heard back
4. Move to November, I got laid off
5. They had me come in to interview three times, and meet with about eight people
6. Never heard from them again – by then I was so put off I didn’t care anymore though

And one of my Facebook friends, who also requested to remain anonymous, went through 10 (yes, 10) interviews to join a global recruiting firm; discussed a possible niche practice with the COO; drove 100 miles through a snowstorm for the final (10th) interview only to be told she was “more concerned with moving up the ladder than learning the ropes of the  business.” Her subsequent emails and phone calls were not returned.

The Bottom Line

No, job candidates should not chew gum or eat brownies during interviews. They should present themselves professionally, and follow up diligently and politely. And they should not expect recruiters to work for them – that is certainly not the way it works (though often good recruiters will give candidates tips and an insight into the recruiting process, as Lindsay and several others do).

But candidates can expect recruiters to work with them, and afford them the same courtesies they would like to see returned. After all, job hunters are people too. And when the economy turns, these same candidates, who are beating down every door they can see right now, might just be in a position to do someone a favor.

It’s called good people relations.

What do you think? Do you have tips for recruiters – or candidates – that you’d like to share?

Thanks to @KarenRussell, @jasonbuck and everyone else who contributed to this post.

Writing: PR’s Sleeper “R”

My foray into the U.S. public relations world dates back to 2000, when I had just moved to this country. Apparently “networking” was the way to go (in India we called it the “old boys’ club”) and, dutifully following the lead of more experienced professionals, I plunged myself into monthly meetings of the San Francisco Bay Area Publicity Club (which we fondly called “The Pub Club”).

Of all the characters – some offbeat, some extremely colorful – that I met, no one left a more lasting impression on me than “Mr. T.” I can’t remember his full name, but I do recall that his first name began with a “t,” was older than the average Pub Clubber (20-something), had worked primarily in Tech PR, and had recently been laid off (we’re talking late 2000/early 2001 here).

Mr. T said to me, “I can’t write, but I don’t think that’s important. I know how to do PR, and there are enough writers to go around.” (Or words to that effect.)

I remember being quite taken aback by that pronouncement. However, being a (fairly) well-brought up Bengali girl, I smiled politely and moved on to exchange pleasantries with the less-outré attendees at the event. But Mr. T’s words stayed with me. Every now and again, I wondered if he was right.

I don’t think so.

If you’re a journalist, author or successful blogger, you already know why.

PR professionals – especially those who are new to the industry – if you ever had doubts about the importance of being able to write well, consider:

Your communications with clients, the media and internal constituents invariably comprise a high volume of writing. How will you convince them of the validity of your plans, pitches or whatnot if you can’t express yourself well in the written medium?

We live in an age where short attention spans are not just the norm, they’re “ADOS,” as Peter Shankman famously describes himself. Lose your audience before your first paragraph is complete, and you risk the possibility of losing their attention for good.

We are trying to survive through a time of record job losses and the fear and self-questioning that accompany them. If ever there was a time to showcase the diversity of your talents, it is now.

Getting Started on Writing Well

Being able to write beautifully may be a gift, but being able to write well – both succinctly as well as with meaning – can be learned. Here are just a few ways:

Give yourself a précis exercise. One of the most useful high school English classes I had to go through was “précis,” or the practice of distilling several, often long-winded, paragraphs, into a finite number of words without losing the essence of the original writing. Try it: create a table in Microsoft Excel of “x” number of cells, and allow yourself no more than one word in each cell (punctuation marks can be included after a word). How good are your compression skills?

If you haven’t already jumped on the bandwagon, get thee on Twitter. What better exercise in expressing yourself succinctly than in being restricted to 140 characters?

Capture your soundbites. While this word may have been bequeathed to us by audio-visual media, there is nothing more potent than a catchy phrase that rolls off the tongue, that not only captures the essence of what you’re trying to say, but can be used across many mediums, be they press releases, op-eds, or messaging documents.

You may be well ahead of me and, if so, please do share your tips. If you’re still trying to figure out the skills you need to hone as a public relations professional, though, don’t dismiss the ability to write well.

It might make the difference between being – well, Mr. T and you.

Image courtesy Debbie Ridpath Ohi.

What Makes a Mentor?

About a month ago, I saw a tweet from Shel Holtz, ABC, that piqued my curiosity:

Not one to bridle said curiosity, I followed the link Shel provided and immediately signed up for the Mentorship Connection. Again, almost immediately, I was told (via e-mail) that I had been matched with a willing mentee: Nick Lucido – and now it was up to the two of us to connect and figure out how I could help Nick move towards his PR career goals.

What Nick and I have in common are a passion for smart PR and the desire to give back to the broader PR community by being actively involved in it. Thanks to the similarity in our natures, it took the two of us almost a month to speak via telephone this past Friday (though we’ve been corresponding via e-mail and Twitter since we were put in touch). I was struck by his drive and conviction – how many of us knew while still in high school that PR was our chosen path? – but most of all, by his willingness to extend himself along paths unknown.

What Makes a Mentor?

About a week after I saw Shel’s tweet, Kami Huyse wrote an insightful post on why mentors are vital to the development of one’s career. I’ve had many friends, colleagues and supporters who have helped me over the years, and I hope there will be many more.

But as I read Kami’s post, it reminded me of the mentors who have – perhaps without knowing it – been instrumental in helping me navigate my career and grow into my PR shoes. John Mason, one of the most visionary educators this world has seen, was an early mentor; since I moved to the U.S., I can never repay the kindnesses my first boss, Charly Zukow, and measurement queen Katie Paine have shown me. More than kindness, though, they exemplify the dictionary definition of a mentor:

What John, Charly and Katie have even more in common is that – at least from my point of view – they didn’t come to me and say, “Hey, I’m going to mentor you.”

What they did, instead, was lead by example, letting me know their respective doors were always open. They recognized potential that I did not, and armed me with the confidence to plumb that potential. They steered me towards taking on ever-increasing challenges that, when I succeeded, showed me possibilities I didn’t even know existed. And when I failed – because we all do – they let me lick my wounds but, before long, picked me up, dusted me off and set me back on track.

What John, Charly and Katie have in common is that they earned the title of mentor. And whether they know it or not – or like it or not – they will always be my mentors.

If I can do even one-tenth for Nick of what has been done for me, I will count myself fortunate. And perhaps then I’ll earn the title of being his mentor.

What about you? How have your mentors inspired you and earned your trust? I’d love to know your thoughts.

Why Little Things Matter

Today, I’m sending you away from my blog – yes, you read that right – to read my guest post on “Communication Overtones.”

As you know, that’s written by the brilliant, perceptive and generous Kami Huyse, and I am honored to be one of several guest-bloggers visiting with her over the next few days. I had a tough act to follow in Lauren Vargas, and her guest post, along with several conversations I’ve had on Twitter recently, led to mine: why PR should sweat the small stuff.

I do hope you will let us know what you think. Come back and visit with me soon, won’t you?

Image: fesoj‘s Flickrstream, Creative Commons

Is Your PR Better Than Broccoli?

Ode to Brassica

PR lessons can come from the strangest places. Now, I’m not going to create a laundry list, but as I was cooking dinner last night, the broccoli florets that I was steaming looked me square in the face and said: “Is your PR as good as we are?”

At first glance, broccoli’s a pretty unprepossessing vegetable. Its scientific name, brassica oleracea, is enough to give one hiccups. It’s not elegant or neat, like asparagus. And its color, while not unpleasing, doesn’t exactly shout out for attention, like that of a tomato.

Yet broccoli’s one of the most popular vegetables in the world today. Why? Because it’s easy to cook and is packed full of nutrients. You don’t have to do much to broccoli to derive its benefits. It’s not hard to find, deeply satisfying and delivers its goods quickly and directly. Broccoli simply – is.

Good PR’s much like broccoli.

Think about it. Good PR doesn’t get lost in semantics, and can work without the bells and whistles we so often want to dress it up in. It focuses on measurable objectives and outcomes, rather than hiding behind outputs. And it adapts to the changing needs, and technologies, of our times.

With new buzz words and phrases being born every day, perhaps it’s time to go back to the basics, and remember what PR is really about, and what takes it from average to good or, even better, great.

So, is your PR better than broccoli?

About Shonali

“Who is Shonali Burke, ABC”?

I’m an independent consultant who is also an accredited business communicator (hence the “ABC” after my name) currently in my 14th year in the business. I’ve worked in two continents (Asia and North America), and on both coasts of the United States. I have small and large agency experience, as well as in several verticals in the for-and not-for-profit sectors. To read the extended version of my resume, please visit my LinkedIn profile or my VisualCV, though of note is that I’m adjunct faculty at Johns Hopkins University’s M.A./Communications program, and serve as editor for Network Solutions’ Women Grow Business blog community.

I am continuously inspired and energized by the power of strategic and measurable communication to facilitate and impact business goals and, more importantly, to make a positive impact on the world we live in. That is why I work in public relations and communications. That’s why I hope most people do what they do, and particularly in public relations and communications.

I believe strongly in the power of community. To give back to the communications community that has given me so much, I am an active member of the International Association of Business Communicators (IABC), through which I also earned my accreditation in 2005. I serve on IABC/DC Metro‘s 2009-2010 Board of Directors as President, and am a past member of IABC’s International Accreditation Council.

If you need help with strategic communications planning and implementation and all that that entails – from research and measurement, to public relations, to integrated online and offline communication – please check out my website and let me know. And heck, if you just want to talk about the wonderful world of communications and PR, I’m here. Reach me at info (at) shonaliburke (dot) com.