My Virgin Trip on Virgin America
As I write this, I’m about two hours away from San Francisco en route to San Diego for PRSA09. I’m on Virgin America’s Flight 67, which is my first time traveling with the airline.
I’m sold… mostly.
I’ve heard quite a bit about the Virgin experience (mostly on Twitter), but you really have to fly it to get it. The minute you step on the plane, you enter this nightclub-like ambience … or if not a nightclub, then at least you get the feeling you’re stepping into the “cool kids’” zone. Their lighting is pinkish-neon and it stays that way throughout the flight. So there’s quite a bit of the “ooh” factor there.
Seats are very comfortable, particularly the neck rests built into the seats, because you can angle them up to about 40°, so you’ll pretty much be able to find a position that’s comfortable for you. Their approach to the standard safety video is very cool (slightly irreverent cartoons), and I actually watched the whole thing. Granted, it’s my first time.
I love the way you can order your entertainment & food/beverages directly from the touch screen. Very convenient. And they give you a gazillion different things to do, from watch movies, to listen to music/videos, to chat from your seat with other passengers, play games (there’s a dandy little handset thing you use to navigate through the entertainment menu, complete with keyboard), or chat from your seat with other passengers, either directly or via an in-flight chat room.
Different colored headsets (at $2, I’m pretty sure they’re cheaper than on many other airlines, and they’re cute). Clearly it caters to an audience that needs to be entertained all the time, but heck, seems to work.
Filed under Business, Public Relations, Shonali Burke | Tags: customer service, prsa09, virgin america | Comments (11)
